Support

  • Internet Tech Support Chat
  • Email Client Setup
  • eTech Support
  • Helpful Videos
  • TV On My Side
  • Voicemail

Internet Tech Support Chat

Are you having problems with your Internet Service?
Do you have questions about using Sandhill Broadband service?
Ask our Internet Tech Support chat service…

Request A ChatWith Your Helpdesk

Email Client Setup

Valued Sandhill Customer,

We are in the process of improving the security and resiliency of our email offering by establishing new secured settings for our customers who use email software like Outlook or Apple mail to access their shtc.net email account.

This has no effect on the webmail system.

To take advantage of the improved settings in your email software (like Windows Live Mail, or Apple Mail), we need you to make some changes to your email clients (such as Outlook, Apple Mail etc.)

Please take the time to review the settings on your devices and update your incoming and outgoing server names as follows:

·         Incoming Server (POP/IMAP): mail.shtc.net

·         Outgoing Server (SMTP): smtp.shtc.net

For additional assistance with updating your email settings please call our 24 hour Technical Support Team at 888-232-7964 or by visiting our User Guide website

Request A ChatWith Your Helpdesk

E Tech Service Representatives

Our eTech service representatives can access your computer remotely to detect and fix problems for you. Your eTech representative will guide you through the process of downloading and installing the necessary tools using the links below:

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Instructional Videos

We are developing a full lineup of instructional videos to help you with a variety of issues. We’ll be publishing our first set of videos very soon.

TV on my side

TV on My Side

Working Together to Keep Costs in Check

TVonMySide.com is your source for up-to-date information and solutions about TV network disputes. This website is a collaborative effort of hundreds of local, independent Cable TV providers located throughout the country in communities like yours. By uniting our companies, we can work together to achieve more flexibility and better offerings for you at the lowest price possible.

Voicemail

Sandhill is proud to announce the launch of a new and improved voicemail platform.  Click here for instructions on how to use the new system.

Voicemail Login